You will not be able to use any of the services without a user account, so you first have to register. However, you can check the available information on the map and use the system to check predicted parking-space availability without being registered.
Personal account: for private users who have one or more vehicles in the family unit. Company account: for companies or fleet accounts. With this account, a work team or a team of commercial technicians can manage the parking spaces of a fleet of vehicles. To do so, prior authorisation is required from a company administrator, who registers all users and associated vehicles.
You can register using the app once you have downloaded it, or on the website. You will have to fill in the form with your personal information and you will receive an email to verify your email address.
If you want to register a business account, you can only do so through the website, by filling out your personal details on the form. You will subsequently receive an email to verify your email address.
A company account is one with multiple users overseen by an administrator. Users will be able to use the SPRO services when given the required permission by the administrator.
You can recover your password form the SPRO app itself or from the website, and you will receive an email outlining the steps you have to follow.
You can do this from the app by going to user settings and clicking on “Deactivate my account”. You can also do so from your user area on the SPRO website. If it is a fleet account, this must be done by the general administrator of the account.
It is still only the types of vehicles shown on the sign that can park in the DUM zones: lorries, vans, vehicles derived from cars and mixed two-seater vehicles. Therefore, cars that already have green and blue zones to park in cannot park there.
No, download and use of the app is completely free.
Yes, you can start a parking operation outside regulated hours and the time counter will not start until you indicate as such.
Make sure that parking is allowed outside the zone's regulated hours. We recommend that you check the sign at the end of the street where you want to park to verify the type of parking place and the regulated hours.
No, the idea of the DUM parking places is to encourage movement of vehicles and to provide parking for a lot of users, so you must give up the parking space once the maximum allowed parking time is up.
Yes. SPRO users can currently cancel the fine directly through the SPRO and SMOU apps.
In the specific case of vehicles categorised as “Zero emissions” by the General Directorate of Traffic Services, the maximum time for parking in DUM places is 30 minutes on top of the time indicated on the sign.
Vehicles considered as buses or coaches, or in other words vehicles with nine or more seats including the driver's, which are designed and built for transporting people and their baggage. This also includes trolleybuses, which are vehicles connected to a power line but do not travel along rails.
Yes, although the app is free to download, there is a cost associated with using the bus zones, which is published in the OOFF. This can be per-minute payment in the blue zones (the cost of which varies depending on the type of zone and the environmental label) and in the car parks, or per-parking payment for dropping off and picking up passengers and use of the Park Güell car park.
No, you cannot start a parking operation outside the regulated hours. The app only allows you to start a parking ticket if it is inside the regulated hours.
We recommend that you check the sign at the end of the street where you want to park to verify the type of parking place and the regulated hours.
No, the idea of the Zona Bus regulated places is to encourage movement of vehicles and to provide parking for many users, so you must give up the parking place once the maximum allowed parking time is up.
In the Reserve Stop or Parking in Special Places sectionon of the main page of the Zona Bus website.
Once you are at the stop and you have selected it on SPRO, the app will ask you to enter the reservation code to be able to start the parking time. You will find the reservation code on the Voucher, which you will have previously downloaded from the Zona Bus website.
No, at this moment SPRO is not prepared to be used in Park Güell neither at Estació Barcelona Nord. To carry out these operations, you can keep using the parking meters located at Estació Barcelona Nord and book a place on the Zona Bus website to park at Park Güell.
Make sure you are not in a resident-only area, a DUM area, a blue zone for cars or a non-regulated parking area. We recommend that you check the sign at the end of the street where you want to park to verify the type of parking area and the regulated hours.
Yes, if the parking fine code can be cancelled and it is within the time allowed, you can do so with the app. Tap the icon with the three dots and select “Cancel parking fine”. This function is only available in Zones Bus.
In some places, the Zona Bus service incorporates a real-time parking space availability system. To see this, you just have to look at the map on the app and SPRO will show you the available parking places in real time by means of a colour code: Green indicates high availability, orange indicates medium availability and red indicates low availability. No availability information is available for the areas marked in grey.
No, as an extraordinary measure and while the Zona Bus Blue Zone is active, you can park in the Montjuïc Hub for an unlimited time (from 8 am to 8 pm Monday to Sunday). In the rest of the city of Barcelona, the maximum stay for parking in the Zona Bus Blue Zone is two hours.
Yes, you can use the long-stay parking places in Nord Station, at 80 Carrer Ali Bei, and the BSM network places at Moll d’Espanya, Plaça de l’Ictineu, Garcia Faria, and 71 Plaça Garcia Faria. Information about the cost can be found on the Zona Bus website.
Yes, all information is encrypted and complies with the most rigorous security standards.
You can change your bank details in the “Payment” section of user settings. You can also do so in your user area on the SPRO website.